Q– What is the program?
A– Free admission to 10 museums/art centers ranging from the Guggenheim in Manhattan to the Stamford Museum and Nature Center in Stamford, CT.
Q– How is the Museum Pass Program funded? Who makes it happen?
A– Through the generosity of our Friends of the Larchmont Library. They’re the best!
Q– Who can use the program?
A– Any adult Larchmont Public Library cardholder in good standing i.e. with no lost items and aggregate fines under $10.
Q– How do I reserve a pass?
A– Go to the Museum Pass page. Find an open date and museum. Click on the yellow “Request Reservation” box and follow the prompts.
Q – When do I get the pass?
A – You can pick your pass up the day before your scheduled visit, and you must return it the next day the Library is open (this usually applies to holidays and summer Sundays).
Q– How far in advance can I reserve a museum visit?
A– 45 Days. Use the calendar on the top right to pick a date.
Q– Why don’t you have a pass to the Met Museum or Morgan Library or Bronx Zoo?
A– Not every museum/center participates in programs such as ours. Others are prohibitively expensive.
Q– Once I reserve a pass, what do I do next?
A– During the reservation process, you should have printed out the page with the heading “Your Reservation Reservation Is Complete.” You will also need the Library card you used to make the reservation. Take them both to the Reference Desk and the librarian will give you your pass.
Q– I don’t have an email address. Does that mean I can’t get a free pass?
A– Not at all. Just call the Library (during our business hours) and ask for Reference. The Librarian will book your date for you.
Q– Who can pick up the pass from the Library?
A– Ideally, the person who made the reservation will bring the printed confirmation page and their library card to pick up the pass. If someone other than the person who made the reservation comes to pick up the pass, they must have either the library card used to make the reservation or the printed confirmation page. No matter who picks up the pass, though, the person who made the reservation is responsible for its timely return.
Q– How many people can use each pass?
A– This varies from Museum to Museum. Click on the “Reservation Details” link to the right of the Museum’s name to find out.
Q– How do I cancel or change a reservation?
A– If the reservation is more than 24 hours ahead, use the “my passes” link on the right hand side of the Reservation page. Within 24 hours of your visit you need to call Reference (914-834-2281 ext#3) or email us at firstname.lastname@example.org. Note: it is important that you cancel because an open reservation blocks out a pass for up to three days.
Q –What do I do with the pass after my visit?
A– Bring the pass, in its plastic case, back to the Reference Desk. Do not put it in the book drop.
Q –What happens if I return a pass late?
A– You will be charged $10 for each day overdue. After five days you will be charged the replacement cost of the pass, which could be up to $500 plus a $25 fee.
Q –Can I return the pass in the book drop?
A– No. You will be charged $10 if you do. The books in the drop are often a jumbled mess. We are worried a pass might disappear.
Q -I lost the pass. Now what?
A– We will charge you for a replacement pass plus a $25 fee. The replacement cost varies from museum to museum but can be as high as $500.