Contact Information FAQ

Q – Where do I go to make sure the Library has the correct contact information for me?
A – Go to the Online Catalog and sign in using your 14 digit library card number (with no spaces) and your PIN (usually the last four digits of your phone number). As you can see below, you can do a lot on this page.
We are going to focus on Preferences, so click on it. Once there, use the ‘Personal Information’ menu to see what email and telephone number are attached to your account [screenshot below]. You can change your email here, but you can not change the phone number. You can change your PIN as well but you must know your previous PIN. If you have PIN problems, call us and we can reset it.

The Notification tab is where you choose how you’ll get notifications and where you can change the phone number the system uses to give you automated notifications such as holds availability,  automatic renewals, overdues and so on.

Note: with email and/or text you will get all notifications. Phone notifications are limited essentially to holds availability. Also, the phone number under the Personal Information tab can only be changed by Library personnel. We use that number to call you if you’ve left your card at the Library, returned an empty DVD case and so on. The number on this page is only for automated notifications.
Q – Is there a suggested notification method?
A – Any method is fine, but we suggest email as you get more information about why you are getting notified etc. than from a phone call or text. Note that the email will come from “wls-ils@wlsmail.org” and not from us directly.
Q – Email? I get enough emails. Won’t I get swamped?
A – We only use your email for official library communications pertaining to your account and will not use it for anything else without your permission. For example, using email as a notification method does not automatically put you on our newsletter mailing list. Although we think subscribing to our newsletter is a good idea, we won’t force it on you. If you do want to subscribe, there’s a link at the bottom of this page.